1. Overview

We want you to be fully satisfied with your purchase from OCEANVIEW MARKETS. If you are not satisfied, we’re here to help. Please review our return and refund policy below.

2. Return Eligibility

To be eligible for a return:

• The item must be unused, in its original packaging, and in the same condition you received it.

• You must initiate a return within 7 days of receiving your item.

• Proof of purchase (e.g., receipt or order confirmation) is required.

Non-returnable items include:

• Gift cards

• Downloadable digital products

• Sale or clearance items

• Perishable goods (if applicable)

• Custom or personalized items

3. Return Process

To request a return, please contact us at:
📧 Email: inquiry@oceanviewmarkets.shop]
Include your order number, reason for return, and any relevant photos (if damaged or defective).

Once approved, we will send you return instructions. Do not send items back without approval.

4. Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect.

• We recommend using a trackable shipping service. We are not responsible for lost or damaged returns.

5. Refunds

Once we receive and inspect your returned item, we will notify you via email. If approved, your refund will be processed to your original method of payment within 5–10 business days.

Late or missing refunds:
If you haven’t received your refund after 10 business days, please:

• Check your bank account again

• Contact your credit card provider or bank

• Then contact us if the issue persists

6. Exchanges

We only replace items if they are defective or damaged. If you need an exchange for the same item, email us with your order number and photos of the issue.

7. Order Cancellations

Orders can be canceled within [12/24 hours] of purchase. After that, the order may already be in processing or shipping and cannot be canceled.

8. Damaged or Defective Items

If your order arrives damaged or with a manufacturing defect, please contact us within 48 hours of delivery with photos of the item and packaging. We’ll arrange a replacement or full refund.